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Privacy Policy

Effective Date: January 9, 2025

Last Updated: January 9, 2025

1. Introduction

Yimkin AI Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Business Information: Company size, industry, business needs and challenges
• Communication Records: Records of consultations, emails, and support interactions
• Technical Information: IP address, browser type, device information, cookies and usage data when you visit our website

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our AI automation services
• To respond to inquiries and schedule consultations
• To communicate about our services, updates, and relevant information
• To improve our website and services
• To comply with legal obligations
• With your consent, to send marketing communications (you may opt-out at any time)

4. Legal Basis for Processing

We process your personal information based on:

• Your consent
• Performance of a contract with you
• Our legitimate business interests
• Compliance with legal obligations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our business (e.g., CRM systems, email services, scheduling tools)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually bound to protect your information and use it only for specified purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Client Information: Retained for the duration of our business relationship and for 7 years thereafter for legal and accounting purposes
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Typically 26 months
• Consultation Inquiries: Up to 2 years if no business relationship is established

After the retention period, we securely delete or anonymize your personal information.

7. Your Rights

Under PIPEDA and applicable Canadian privacy laws, you have the right to:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Portability: Request a copy of your information in a structured format
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise your rights, contact us at [your email address].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Essential cookies are necessary for website functionality and cannot be disabled.

10. Third-Party Links

Our website may contain links to third-party websites (such as Calendly for appointment scheduling). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be processed and stored outside of Canada, including in the United States, where different privacy laws may apply. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date.

14. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us:

Yimkin AI Solutions
Email: [your email address]
Address: [your business address in Ontario]
Phone: [your phone number]

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or www.priv.gc.ca.

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Terms of Service

Effective Date: January 9, 2025

Last Updated: January 9, 2025

1. Acceptance of Terms

By accessing or using the services provided by Yimkin AI Solutions ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Services Description

Yimkin AI Solutions provides AI automation services, including but not limited to:

• Workflow automation solutions
• CRM integration services
• Virtual assistants and AI receptionists
• Consulting and implementation services

Specific services will be defined in individual service agreements or statements of work.

3. Service Agreement

All services are provided pursuant to a separate written agreement between you and Yimkin AI Solutions. These Terms supplement any such service agreement.

4. Client Responsibilities

You agree to:

• Provide accurate and complete information necessary for service delivery
• Cooperate with our team during implementation and optimization
• Ensure you have necessary rights and permissions for data and systems we access
• Use our services in compliance with applicable laws and regulations
• Maintain the confidentiality of any access credentials provided

5. Fees and Payment

Fees for services will be specified in your service agreement. Payment terms typically include:

• Monthly retainer payments (where applicable)
• Payment due within 30 days of invoice date
• Late payment may result in service suspension
• All fees are in Canadian dollars unless otherwise specified

6. Intellectual Property

Our IP: All proprietary methodologies, tools, templates, and pre-existing intellectual property remain the property of Yimkin AI Solutions.

Client IP: You retain all rights to your data, content, and pre-existing intellectual property.

Deliverables: Custom solutions developed specifically for you will be your property upon full payment, unless otherwise specified in writing.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our business relationship. This obligation survives termination of services.

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